Podcast Episode 131: Use These 6 Pillars To Change Your Team Engagement {And Your Studio} Forever

Here’s a few facts: 60% of our clients have 1 or more team members. 30% or so of those clients have 7 or more team team members. 100% of these clients have struggled to have their team truly engaged in their business. So what’s the problem here? I call it the Independent Contractor Conundrum, although […]

September 24, 2022

READY AIM EMPIRE : Podcast Episode 131: Use These 6 Pillars To Change Your Team Engagement {And Your Studio} Forever

Here’s a few facts:

60% of our clients have 1 or more team members.

30% or so of those clients have 7 or more team team members.

100% of these clients have struggled to have their team truly engaged in their business.

So what’s the problem here?

I call it the Independent Contractor Conundrum, although unfortunately, it’s just as likely to happen with many hourly employees.

It begins with a team member who waltzes in 5 minutes before their client session and waltzes out the moment the session ends, with no concept that their presence is needed for studio basics like:

  • Signing clients in
  • Making sure they’re properly equipped for class
  • Checking in with where each client is emotionally as well as physically so they can bring their client the very best they need today
  • Providing basic sales
  • Addressing the minor frustrations that clients express before they become major problems
  • And, this list goes on and on and on…

The fact is in studios across the country we have a significant problem with teams that assume their sole job is to provide their service {and be paid upwards of 75% to do so}.

We dealt with this problem head-on about four and a half years ago in our own businesses. I was exhausted dealing with employees {yes, employees} who showed and ran, and clients who never got the exact level of service I wanted {which admittedly is really high}.

It’s how these Pillars came to be.

They’ve evolved over the years, but they’re the primary foundation of our team’s scope of work, schedule A’s and entire basis for how we work together.

And, they’ve changed what teams meant in our business, moving our staff from “show and go” to true teams that unite together to do great things in our community, our client’s lives, and our business itself.

Pillar #1: My primary goal is to provide my customers an extraordinary experience {aka make their day}.

Pillar #2: My primary service is not my training, teaching or the service itself.  It’s the inspiration and encouragement I bring my client.

Pillar #3: If I confront a problem, I should actively solve that problem.

Pillar #4: My job begins when I walk through the door and ends when I leave {and it includes far more than my individual service}.

Pillar #5: It’s not enough to provide a service. I must understand and adapt emotionally to the clients placed before me.

Pillar #6: The client is paying for their personal experience, not my life story. I have to leave my experience, life and struggles outside the studio.

With grit + gratitude,
Lisé

If you liked this episode...

then you'll love these too!
Boundaries For Bosses With Beth Potter

Say hello to the most power-packed, transformative studio marketing retreat you’ve ever seen! Join us for 2 days of actionable training with studio marketing veterans, quality networking, and customized 1:1 coaching in gorgeous Marina Del Rey.  Ready to stop surviving and start thriving? If there’s one thing I’ve learned after running multiple businesses all these […]

How to Sell Your Studio

Say hello to the most power-packed, transformative studio marketing retreat you’ve ever seen! Join us for 2 days of actionable training with studio marketing veterans, quality networking, and customized 1:1 coaching in gorgeous Marina Del Rey.  Ready to stop surviving and start thriving? Profit in mind, purpose at heart. That’s always been my motto for […]

Profit Now: 3 Metrics That Will Transfer Your Profits

Say hello to the most power-packed, transformative studio marketing retreat you’ve ever seen! Join us for 2 days of actionable training with studio marketing veterans, quality networking, and customized 1:1 coaching in gorgeous Marina Del Rey.  Ready to stop surviving and start thriving? One thing many studio owners forget while they’re working hard for their […]

Profit Now: Time is Money – How one Chicago Studio has systematized their way to a reduced work week and more profitability- Peter Pastijn and Michelle Tenuta

Say hello to the most power-packed, transformative studio marketing retreat you’ve ever seen! Join us for 2 days of actionable training with studio marketing veterans, quality networking, and customized 1:1 coaching in gorgeous Marina Del Rey.  Ready to stop surviving and start thriving? Y’all, being a studio owner means taking on about a hundred roles […]

Stay up to date!

Sign up here to get friendly reminders when new episodes are up.

Want to be interviewed on the pod? Head over here to tell us a bit more about yourself + what juicy lessons you have to share.

Hit enter to search or ESC to close