The
Podcast

The Most Uncomfortable Conversations You’re Avoiding (That Are Costing You Thousands) — Part Three

In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.

Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands). 

  • Speak truth: acknowledge that, in fact, the client is NOT always right
  • Expect criticism: respond to every review factually, respectfully and thoughtfully 
  • Play by the rules: enforce Code of Conduct violations immediately and consistently
  • Equip and empower: train and expect your team to act; back them up
  • Cover your bases: record meetings, bring a witness, create a paper trail 

How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide. 

Catch you there.

With grit and gratitude,
Lisé

LINKS:

https://studiogrow.co/

https://www.instagram.com/studiogrowco

https://www.linkedin.com/company/studio-growco/

https://open.spotify.com/show/04zR1tRiRhQUdIfvLbh60N

https://www.youtube.com/@studiogrowco/videos

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