In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.
Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You’re Avoiding (That Are Costing You Thousands).
- Speak truth: acknowledge that, in fact, the client is NOT always right
- Expect criticism: respond to every review factually, respectfully and thoughtfully
- Play by the rules: enforce Code of Conduct violations immediately and consistently
- Equip and empower: train and expect your team to act; back them up
- Cover your bases: record meetings, bring a witness, create a paper trail
How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.
Catch you there.
With grit and gratitude,
Lisé
LINKS:
https://www.instagram.com/studiogrowco
https://www.linkedin.com/company/studio-growco/
