Podcast Episode 115: Becoming Team Disney- 4 Strategies You Can Use Today To Turn Your Team Into a Customer Service Powerhouse

Who has been to the happiest place on Earth?

If you’re anything like me, you get a huge grin on your face just thinking about those big ole Mickey Mouse ears.

Ever since I was a little girl, I can remember all the incredible experiences I had riding the train through Disney and exploring every nook and cranny.

Specifically when I was 4 years old, my nana was diagnosed with lung cancer and didn’t have a lot of time left. And when she had a choice of what she wanted to do with her time left, she wanted to go straight to Disney.

You can see why I have such fond thoughts of that incredible park in Orlando.

Disney started out knowing that their customer experience is one of the most important parts of why people would be a part of their community.

That’s something that taught me a lot about my own company. My clients had a journey that they wanted and NEEDED to be on.

As we look at building an incredible client experience , we’re going to use Disney as inspiration.

So listen into Episode 115 and you’ll learn:

  • How the Disney cast members relates to my team members
  • What is schema and how is it used to describe job descriptions?
  • Why credentials can be secondary to personality and values
  • The difference between interviewing and holding an audition using action based hiring
  • How a list of responsibilities and a role differs

Join my Ready Aim Empire tribe to find incredible insights from other entrepreneurs and share your own takeaways!

With grit + gratitude,
Xo Lisé

Recommended Episodes

  • 3 Teacher Trainings Every Studio Should Consider

    Y’all, a teacher training program can be a little bit of a lot of things. It could be designed to:  But no matter how you structure your teacher training, the bottom line is this: it’s a phenomenal opportunity to impact and enrich lives while bringing home some extra cash.  But to get started (and make […]

    Listen Now

  • Building a Teacher Training Waitlist that Sells With Ease

    Y’all, a teacher training program can be a game-changer for your studio. It can increase your cash flow, enhance your reputation, and you a wonderful group of trained instructors who can join your studio family. But let’s be real – running a teacher training program is hard work. It means extra hours, long weekends and […]

    Listen Now

  • How having a Personal Commitment to something, inevitably helps your business grow. Coach Amanda and Studio Grow client Brady Johnson

    Here’s the thing – commitment isn’t a one-size-fits-all deal.  To you, commitment might mean working 12-hour days and overseeing every micro aspect of your business yourself. To someone else, it might mean building and training a team that runs the day-to-day so they can focus on the bigger picture – like sales, strategy and expansion.  […]

    Listen Now

  • The dirty ‘S' word…How Sales is really just a Conversation!

    Most studio owners have a complicated relationship with sales.  Some people are intimidated by it, others think it’s just plain tacky to focus on making more money in a business that’s supposed to be all about passion and service. But let’s be real – if you don’t make enough money to keep the lights on […]

    Listen Now