Episode #247

Here’s How to Turn a One Star Review Into Your Studio’s Best Advertisement

Tell me if this sounds familiar… You’re looking for a new restaurant to check out this Friday night. You’ve got your eye on 3 contenders. How do you decide? If you’re like me {and most of America!}, you turn to reviews on Google, Yelp, or Facebook. And, five minutes later, you know which restaurant you’ll […]

July 23, 2019

READY AIM EMPIRE 247: Here’s How to Turn a One Star Review Into Your Studio’s Best Advertisement

Tell me if this sounds familiar…

You’re looking for a new restaurant to check out this Friday night. You’ve got your eye on 3 contenders.

How do you decide?

If you’re like me {and most of America!}, you turn to reviews on Google, Yelp, or Facebook. And, five minutes later, you know which restaurant you’ll be dining at this Friday night: one with gushing reviews about the menu, drinks, staff.

Your studio is no different.

Which means that negative reviews can quickly sour a potential client and turn them away… If you aren’t proactive and flip that negative review 180-degrees into a shining example of how you handle and run your studio.

And that, y’all, makes a doggone strong case for why a potential client should come to your studio vs the one across the street.

Instead of stressin’ about the reviewer’s unkind words, think of this negative review as your prime opportunity to showcase how your studio is different… even down to how you handle harsh criticism.

In this episode, you’ll learn:

  • Your best approach for responding to a negative review + how to stay cool in the face of {sometimes} overwhelming negativity
  • How to turn a negative review into a 4 (or 5!) star review
  • Tips on removing a review on Yelp, Google, and Facebook
  • Why your response has incredible power and how to approach it {without taking their comments personally}
  • Ways to give your clients the opportunity to take care of your business

With Grit + Gratitude,

Lise

If you liked this episode...

then you'll love these too!
Best of Ready. Aim. Empire: The Inspiration Behind Studio Grow

On Ready. Aim. Empire, we cover pretty much every possible facet of running a wellness and mind-body studio based on my experiences owning a studio, as well as the experiences and stories of other studio owners across the globe (some of which are my incredible students who have gone through my signature program, The Client […]

Best of Ready. Aim. Empire: Maggie Yeung and Small Town Yoga

Losing a parent is always devastating.  Losing your mom as a child? That can feel impossible to bounce back from. You suffer from an ugly trifecta of anxiety, stress, depression. But, sometimes out of that black night of grief is born an idea so true, beautiful, and honest you can’t help but follow it anywhere. […]

Stay up to date!

Sign up here to get friendly reminders when new episodes are up.

Want to be interviewed on the pod? Head over here to tell us a bit more about yourself + what juicy lessons you have to share.

Hit enter to search or ESC to close