“Money.”
Just hearing, reading, and uttering that word triggers a visceral response in just about everyone.
While for some, money may spark feelings of joy and excitement, for many it releases a flood of doubt, fear, frustration, confusion, and/or sadness.
Add in the scenario surrounding the conversation in which money was brought up, and you have the potential formula for magnifying those emotions times one hundred.
And when that scenario involves trying to receive funds owed from a client, well, that can trigger a stomach lurch, and even worse, an outcome that has the potential to mar your business’ reputation.
Thankfully, that doesn’t ever need to be the case when you understand conscious communication and using words that work, and my guest on today’s episode is going to help you do just that.
Meet Mary Shores, the best-selling author of Conscious Communication, creator of Words that Work and the founder of Midstate Collection Solutions.
From her strong foundation in founding a debt collection agency (no easy job to say the least…then consider she started this business at 24 years old!), she’s refined her conscious communications strategies in a way that works in a variety of settings.
Whether you want to strengthen your staff to client communications, internal relations between your team members, or even within your household with your kids, Mary’s insights on shift your thoughts, words, and actions into alignment are life- and business-changing.
In this episode you’ll learn:
- The amazing story of how Mary came to be the youngest person in the country to open a debt collections company {at only 24 years old}
- How to see the opportunities around you and position your mindset to be accepting of them
- Trigger words around debt and how they can affect you and your clients
- Mary’s top tips on dealing with customers or clients who owe you money
- Words that work {and how you can you can use these words in and around all aspects of your life}
- Why your words are really a mirror to your subconscious mind and how to change what you’re telling yourself
Resources mentioned in this episode:
Connect with Mary on her website, on Facebook, and on Instagram.
Read Mary’s book, “Conscious Communications”
Learn more about Midstate Collection Solutions
With grit and gratitude,
Lise
