Emily Slaneff & Taking Care of Our Clients Post-Pandemic

This post-pandemic era hasn’t been smooth sailing for all of us in boutique fitness. 

We’re still trying to pick up our numbers, flesh out our offers, and get more clients through our doors. And we still have a long way to go to get back to our pre-pandemic revenue. 

But we’re not the only ones struggling

Our clients have had to deal with overpriced offers, a severe lack of me-time, and dwindling motivation. People are worried about getting memberships that they won’t be able to use if the world shuts down again or losing money on studios with doubtful policies. 

And their health is suffering as a result.

So, what are you doing to take care of them?

In today’s episode, Studio Grow coach Emily Slaneff shows you how to cater to the needs of your clients by learning more about their mindset, collecting valuable consumer data, and using that information to create the right kind of offers, surveys, and client experiences so everyone is happy in your studio. 

In this episode you will learn:

  • How to approach analyzing your schedule, and why you need to be doing it regularly
  • Emily’s advice for talking to your staff as a studio owner
  • Ways to utilize an intentional intake process
  • A look at surveys and “win-back” surveys
  • The benefits of posting questions on Instagram stories
  • The advantages of using small and diverse focus groups
  • How to start implementing all that you have learned from your clients

With grit and gratitude,



Recommended Episodes

  • 180 Degree Turnaround for Boutique Fitness Human Resources – The New Org Chart

    Y’all, Ever glanced at your org chart and thought, “Hmm, maybe it's time for a little shake-up?”  I know I've been there.  Maybe we’ll make a gentle shift?  Nope, we're talking a full-on 180-degree twist! In EPISODE 578, I sat down with some brilliant souls who are jazzing up the world of Boutique HR.  And…

    Listen Now

  • Studio Surge – Unveiling Growth Strategies and Transformative Insights around a Multi-Studio Expansion

    Y’all, Imagine, just for a moment, standing in the heart of not one, not two, but…thirteen buzzing studios. Okay, perhaps it's just me and my wild daydreams, but seriously, can you imagine? Queue the drumroll because in EPISODE 577, we’re getting cozy with the dynamic power couple, Beth and Brent Potter, who’ve done just that.…

    Listen Now

  • A Journey of personal and business growth. Meet Kim Paxton who is building a classical pilates business in Australia

    Y’all, Have you ever found yourself mid-Pilates stretch, letting your mind wander off to Australia's sun-drenched coasts? Just me? Oops! Well, whether you've dreamt of it or not, Australia's got some Pilates magic brewing, and I just had to dig deep into it!  So, in the latest EPISODE 576, I got all chatty with the…

    Listen Now

  • Forging a Place For Female Leadership in Fitness: Meet Andrea Bell, Inspire Brands Asia Partner and Anytime Fitness Master Franchisor and Learn What's Factors Are Driving Success For Women in Fitness

    Y’all, Ever had one of those days where juggling even a handful of fitness classes feels like a whirlwind?  Oh, trust me, I've been there, and I've got the coffee stains on my shirt to prove it! But imagine, just for a second, being the driving force behind 340 fitness studios. (Mind-blowing, right?) In EPISODE…

    Listen Now