Emily Slaneff & Taking Care of Our Clients Post-Pandemic

This post-pandemic era hasn’t been smooth sailing for all of us in boutique fitness. 

We’re still trying to pick up our numbers, flesh out our offers, and get more clients through our doors. And we still have a long way to go to get back to our pre-pandemic revenue. 

But we’re not the only ones struggling

Our clients have had to deal with overpriced offers, a severe lack of me-time, and dwindling motivation. People are worried about getting memberships that they won’t be able to use if the world shuts down again or losing money on studios with doubtful policies. 

And their health is suffering as a result.

So, what are you doing to take care of them?

In today’s episode, Studio Grow coach Emily Slaneff shows you how to cater to the needs of your clients by learning more about their mindset, collecting valuable consumer data, and using that information to create the right kind of offers, surveys, and client experiences so everyone is happy in your studio. 

In this episode you will learn:

  • How to approach analyzing your schedule, and why you need to be doing it regularly
  • Emily’s advice for talking to your staff as a studio owner
  • Ways to utilize an intentional intake process
  • A look at surveys and “win-back” surveys
  • The benefits of posting questions on Instagram stories
  • The advantages of using small and diverse focus groups
  • How to start implementing all that you have learned from your clients

With grit and gratitude,



Recommended Episodes

  • How to leverage your automation software to build relationships with Peter Pastijn and Nathan Wisdom

    Y’all, studio owners are often super reluctant to embrace new technology.  I get it – the idea of adding another tool to your already overflowing plate can seem like a lot. Not to mention the fear that technology and automation will diminish the human element in your business.  But I wanna let you in on […]

    Listen Now

  • Surviving Strong: The building of my brand with Susan Holden

    There’s more to living than not dying.  That’s what Susan Holden told herself after being diagnosed with invasive cancer in 2004.  The cancer had spread, the prognosis wasn’t good, and overnight, Susan's life became an endless series of doctor’s appointments, chemotherapy and hospital visits, with just one key goal – to keep Susan from dying.  […]

    Listen Now

  • Your CEO Day Makeover

    Being a small business owner can be exhausting.  You have to show up every single day, juggle multiple roles, and put out a never-ending stream of fires – all while your to-do list turns into a bottomless pit of misery. And to top it all off, at the end of each quarter, you’re no closer […]

    Listen Now

  • Assessing the Quality of Your Customer Experience Through KPIs Featuring Coach Michelle

    What’s the #1 factor that sets you apart from your competition and helps you build something that’s 100% unique to your brand? Your Customer Experience. Y’all, customer experience isn’t simply about whether your members have a good time in the classroom. It’s about every single interaction a customer has with your studio – and it […]

    Listen Now