The
Podcast

How to Save 50% of your Cancellations with Heather Plum and Amanda Blair

Say hello to the most power-packed, transformative studio marketing retreat you’ve ever seen!

Join us for 2 days of actionable training with studio marketing veterans, quality networking, and customized 1:1 coaching in gorgeous Marina Del Rey. 

Ready to stop surviving and start thriving?

Y’all, cancellations can be frustrating when you’re a studio owner. 

You put your heart and soul into bringing someone into your studio, finding them the right coach and membership, and making sure they have the best doggone experience possible. 

And then, if they cancel after all that, it can be a real bummer. 

But here’s the good news – a cancellation request doesn’t always mean it’s the end of the road for a member.

In fact, with some strategic planning, efficient systems and authentic conversation, you can save up to 50% of your cancellations!

And that’s exactly what Heather Plum and Amanda Blair will walk you through in this week’s episode of Ready.Aim.Empire. Heather and Amanda will deep-dive into the most common reasons and motivations behind cancellations and discuss the various steps you can take to mitigate them and help people stay on as members.

Here’s what we’ll cover in episode 535:

  • The 3 common reasons behind cancellations and the best way to address them
  • How to put in place communication systems that can handle and prevent cancellations
  • How to build the foundation for preventing a cancellation from Day 1
  • The best way to respond to a cancellation you can’t prevent

Remember, just because someone came in to cancel doesn’t mean they always need to. Tune in now to learn all about how you can retain members when they’re right on the brink of cancellation!

With grit and gratitude,

Lisé

LINKS:

https://training.studiogrow.co/dare

https://fierceinc.com/fierce-conversations/

https://www.instagram.com/studiogrowco

https://www.boutiquefitnesscoalition.com/

https://www.boutiquefitnesscoalition.com/press

https://www.facebook.com/groups/3312618912101211/

https://www.facebook.com/studiogrowco

Recommended Episodes

  • How to leverage your automation software to build relationships with Peter Pastijn and Nathan Wisdom

    Y’all, studio owners are often super reluctant to embrace new technology.  I get it – the idea of adding another tool to your already overflowing plate can seem like a lot. Not to mention the fear that technology and automation will diminish the human element in your business.  But I wanna let you in on […]

    Listen Now

  • Surviving Strong: The building of my brand with Susan Holden

    There’s more to living than not dying.  That’s what Susan Holden told herself after being diagnosed with invasive cancer in 2004.  The cancer had spread, the prognosis wasn’t good, and overnight, Susan's life became an endless series of doctor’s appointments, chemotherapy and hospital visits, with just one key goal – to keep Susan from dying.  […]

    Listen Now

  • Your CEO Day Makeover

    Being a small business owner can be exhausting.  You have to show up every single day, juggle multiple roles, and put out a never-ending stream of fires – all while your to-do list turns into a bottomless pit of misery. And to top it all off, at the end of each quarter, you’re no closer […]

    Listen Now

  • Assessing the Quality of Your Customer Experience Through KPIs Featuring Coach Michelle

    What’s the #1 factor that sets you apart from your competition and helps you build something that’s 100% unique to your brand? Your Customer Experience. Y’all, customer experience isn’t simply about whether your members have a good time in the classroom. It’s about every single interaction a customer has with your studio – and it […]

    Listen Now