The
Podcast

Assessing the Quality of Your Customer Experience Through KPIs Featuring Coach Michelle

What’s the #1 factor that sets you apart from your competition and helps you build something that’s 100% unique to your brand?

Your Customer Experience.

Y’all, customer experience isn’t simply about whether your members have a good time in the classroom.

It’s about every single interaction a customer has with your studio – and it begins from the very first moment a lead discovers your brand. 

You want your customers to feel seen, heard and valued. 

You want them to be engaged, satisfied and loyal to you. 

Most importantly, you want your customers to stay. 

But how can you know whether your customers like your studio enough to keep coming back to it? 

It’s simple: By measuring and analyzing the quality of your customer experience – through (you guessed it!) KPIs.

In this week’s episode of The Business Of Boutique Fitness, join Studio Grow Coach, Michelle, on Part 2 of our Crucial KPIs series as we dive into the 4 fundamental KPIs you need to start tracking to evaluate, understand and improve your customer experience.

Here’s what we’ll cover in Episode 550:

  • 3 key aspects of customer experience you can’t ignore
  • How to track the 4 KPIs that indicate the quality of your customer experience
  • The conversion rate KPIs you need to start tracking ASAP
  • How to leverage KPIs to understand your customers’ needs and make informed business decisions

Tune in now to start listening!

With grit and gratitude,

Lisé

LINKS:

https://www.linkedin.com/company/studio-growco/

https://studiogrow.co.in/

https://www.instagram.com/studiogrowco

https://www.boutiquefitnesscoalition.com/

https://www.boutiquefitnesscoalition.com/press

https://www.facebook.com/studiogrowco

https://www.facebook.com/groups/3312618912101211/

Recommended Episodes

  • How to leverage your automation software to build relationships with Peter Pastijn and Nathan Wisdom

    Y’all, studio owners are often super reluctant to embrace new technology.  I get it – the idea of adding another tool to your already overflowing plate can seem like a lot. Not to mention the fear that technology and automation will diminish the human element in your business.  But I wanna let you in on […]

    Listen Now

  • Surviving Strong: The building of my brand with Susan Holden

    There’s more to living than not dying.  That’s what Susan Holden told herself after being diagnosed with invasive cancer in 2004.  The cancer had spread, the prognosis wasn’t good, and overnight, Susan's life became an endless series of doctor’s appointments, chemotherapy and hospital visits, with just one key goal – to keep Susan from dying.  […]

    Listen Now

  • Your CEO Day Makeover

    Being a small business owner can be exhausting.  You have to show up every single day, juggle multiple roles, and put out a never-ending stream of fires – all while your to-do list turns into a bottomless pit of misery. And to top it all off, at the end of each quarter, you’re no closer […]

    Listen Now

  • Assessing the Quality of Your Customer Experience Through KPIs Featuring Coach Michelle

    What’s the #1 factor that sets you apart from your competition and helps you build something that’s 100% unique to your brand? Your Customer Experience. Y’all, customer experience isn’t simply about whether your members have a good time in the classroom. It’s about every single interaction a customer has with your studio – and it […]

    Listen Now