Podcast 121: Systems Saved Me- How You Can Add An Additional 6 Figures A Year By Implementing A Simple 3 Step Client Onboarding Process

When I started in my business, there was one thing and one thing alone that was missing that I wanted more than anything.

It’s not the sexiest thing. Not the most glamorous thing. But I knew it was the one thing that would give me freedom. And that’s systems.

After years of creating systems and pulling them all together, I could expand my brand, my empire and ultimately train other people to do things in my business.

And if there’s one thing for you to do today, it’s putting some key systems in your business to experience true freedom.

My guest today is going to be talking all about those systems and how we can input them into your business ASAP.

Jordan Gill, the founder of The Kolada Group, is a business operations consultant who helps you maximize the efficiency of your tech and teams.

This will be a series of episodes for the next 3 weeks going over your client onboarding process, social media management, and inventory management.

Up first is your client onboarding process so listen in to Episode 121 and learn:

  • A simple way to get a customer for life!
  • Which large company “surprises and delights” its customers (and an example of a small company that’s doing just this)
  • What is the biggest mistake that companies are making in the client onboarding process
  • What can go wrong by not educating your client on the process
  • Three types of people your business will have to cater to
  • Our three areas of focus for onboarding
  • What truly makes a really great brand!

LINKS:

  • http://thekoladagroup.com/
  • https://www.facebook.com/thekoladagroup/
  • http://kolbe.com/assessments/
  • https://bucket.io/

Join my Ready Aim Empire tribe to find incredible insights from other entrepreneurs and share your own takeaways!

With grit + gratitude,

Lisé

Podcast Episode 120: Meet Anula Maiberg, Co-Owner of 6th Street Pilates, Who’s Bringing Pilates into the Wierdly, Wild Modern Era

My girlfriend wrote me about Anula some time back and described her as described her as “my cup of tea”…

Artsy…

Innovative..

And,  {dare I say it} a total badass.

This was confirmed when I hopped on her Instagram and fell in love with vignettes of Pilates movements in 30’s era tea dresses against walls crawling with vintage wisteria…

And, her collections of Morgan Fairchild, in full lycra-clad glory, Jennifer Grey {blessedly with her original nose}, and every other curated memory of that takes me back to my neon colored 80’s childhood.

In a world where many Pilates instructors have chosen to blend in, as though this was a silent part of training {that a select few of us must have missed}, she’s taking a leap forward and gaining a serious following in the process.

Join us as we chat:

  • The secret to getting more hours back in your day
  • How every leap forward will reveal more steps you didn’t know were there
  • Anula’s simple social media strategy – and why it’s not just about getting followers
  • There’s a bigger discussion going on about body image, and this guest is happy to be a mouthpiece of bravery for the female form
  • What the #normcore hashtag is all about!
  • Why we shouldn’t be shameful to explore our body’s movement
  • There’s room for everyone in pilates – with classical and non-classical movements
  • How Anula transitioned from employee to co-owner of the studio
  • The simple agreement she has with all of her clients
  • How she came to learn that as adults, not everyone is going to like us (and that’s ok)…

LINKS:

http://sixthstreetpilatesny.com/

https://www.instagram.com/sixthstreetpilates

https://www.facebook.com/sixthstreetpilates/

http://anulamaiberg.tumblr.com/

With grit + gratitude,
Lisé

Podcast Episode 119: 4 Ways to Bring in Your Next New Client {Without Using Facebook Ads}

I like to think when it comes to my businesses, I’m operating in this very moment…

Quick to embrace the new, the possible, the next frontier of marketing, infrastructure and technology in order to keep my business moving forward at the speed of sound.

Which is all well and good, until I sit down a client, and find myself pulling a select group off-line methods that have driven hundreds if not thousands of new clients into my businesses over the years.

{that’s when I realize embracing the past can be a beautiful thing}

So when Myken Daeda came down for a visit to Virginia we spent some late nights and early mornings dreaming up the best and brightest four ways we’ve used traditional marketing methods in a very modern and not-so-traditional way.

1. Re-engage your former clients:  If you’re starting a brand new business this section isn’t for you {yet}, but for everyone else, listen up well and good.

Those clients that used to be with you, but have now disappeared into the land of “I haven’t seen them for a few months, years or decades” aren’t gone for good {unless you let them be}.

Every time you advertise you are effectively buying new clients {want to know how much they cost?  Just take your total advertising budget for the year and divide it by the number of new clients you brought in…just promise to not be startled by the number}.

And, former clients, are leads you’ve already paid for, but bringing them back can be done for a fraction of the cost of a brand new lead.

This doesn’t have to be sleazy, scary or salesy.  Your communication is just a chance to touch base and take care of someone who you’ve been blessed with.

And, if they happen back through your door in the process, well, you can thank me the next time you see me.

2. Leverage your leads:  Every day you likely get a new lead from a walk in, a referral, a phone call, an email, a website inquiry, even a new like on your latest Facebook post who’s never been in.

So the big question is “How have you leveraged them?”.

It starts with lead tracking and ends with follow-up {yes, actually following up and following through with this highly active prospect who is very likely to become a client based on that action.

3. Bring on the banners:  As I sat down with a private client, I found myself recommending one of the best strategies I’ve ever used in my business…the simple banner {or in downtown areas, the sandwich sign}.

This poor-man’s sign gets written off often enough as unnecessary expensive signage, but I’ve learned it’s one of the most effective ways to draw traffic through the door, especially during promotion time.

4. Refer your Revenue Through the Roof:  Yes, Myken is my queen of referrals, and the one person I know can be counted on to show them to the most valuable part of someone’s new package, so trust me when I say, this section is a must listen.

Join us on today’s episode and you’ll learn:

  • How getting back to basics will allow for genuine contact with the people in your community
  • Who “Alumni Members” are and why it’s so important to re-embrace and engage them
  • How every lead has a cost (and how you can calculate this number)
  • The easiest ways to track your leads and why the follow-up must be both personal and time sensitive
  • A simple tool to attract new clients and add 50-70% revenue to your business
  • Why it’s beneficial, but not difficult, to create goodwill in your community
  • How to build an in-house referral program with your brand evangelists!

LINKS:

https://en-ca.wordpress.org/plugins/popupally/
https://www.nextdayflyers.com/

With grit + gratitude,

Lisé

Podcast Episode 118: Meet Jenny Fenig, Who’s Turned A Corporate Career Into a Spiritual Coaching Phenomenon

Six months or so ago I met a bubbly, momma to three, who asked one simple question, “Are you ready to get gutsy?”

The fact is, it caught me a little off guard.

I’ve always assumed I was the gutsy one of the group, but the more she gently prodded in her thoughts and questions, the more I wondered how much of “me” I was really putting out into the world.

And, all the while every time I would see something this lovely women had written, I’d gently feel myself pulled to another greater place another bigger possibility.

I’ve been blessed to watch Jenny Fenig journey round the world, homeschool her son when he needed change {and family} the most and touch the lives of thousands of women with her powerful questions, challenges and dreams.

Join Jenny and I on Episode 118 as we chat about:

  • How Jenny discovered the power of following your gifts and knowing what you are meant for
  • What made Jenny start her own coaching school
  • What it means to her to “comfortably numb” (and how she overcame it!)
  • How easy to lose yourself in the race to nowhere…

LINKS:

Get Gutsy by Jenny Fenig

With Grit + Gratitude,

Lisé